Last updated: 8 September 2025
1. Who we are
This Privacy Policy explains how VibeTracker B.V. (“VibeTracker”, “we”, “us”) collects, uses and protects your personal data when you use our website vibetracker.com, our Spiral Vibe Tracker mobile application, and our products and services (together, the “Services”).
- Company: VibeTracker B.V.
- Registered address: Bergseweg 24, 4921 PS Made, Netherlands
- Chamber of Commerce (KVK): 91237742
- VAT ID: NL 865590837 B01
- Email: hello@vibetracker.com
As data controller, we are responsible for your personal data under the General Data Protection Regulation (GDPR).
2. What data we collect
We may collect and process the following categories of data:
- Identity and contact data: name, email, shipping and billing address, account details.
- Transaction data: orders, payments, fulfilment details.
- Device and app data: technical identifiers, app usage, crash logs, analytics.
- Vibrational awareness data (if you use the wearable and app features): frequency readings, mood entries, reflections you choose to log.
- Health integrations: if you connect Apple Health, Google Fit, or similar, we process only data you explicitly allow.
- Communications: customer support interactions, surveys, feedback.
We do not intentionally collect data of children under 16 without parental consent (see section 10).
3. How we use your data
We use your data only for lawful purposes:
- To process orders and deliver Products (Art. 6(1)(b) GDPR – contract performance).
- To provide and improve the App and Services (Art. 6(1)(f) GDPR – legitimate interest).
- To comply with legal obligations (Art. 6(1)(c) GDPR).
- To send you updates, promotions or newsletters (Art. 6(1)(a) GDPR – consent).
- To conduct anonymized analytics and research.
We do not use your data for automated decision-making with legal or similarly significant effects.
4. Sharing your data
We may share your data only when necessary:
- With service providers (IT hosting, fullfilment, payment processors).
- With professional advisors (lawyers, accountants).
- With authorities where required by law.
- In case of corporate transactions (merger, acquisition, sale).
All processors are bound by GDPR-compliant data processing agreements.
5. International transfers
If data is transferred outside the European Economic Area (EEA), we use appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission.
6. Data retention
We keep your personal data only as long as necessary for the purposes collected:
- Orders and contracts: 7 years (tax/legal obligations).
- App account: until you delete your account or request erasure.
- Marketing data: until you withdraw consent.
- Technical logs: up to 12 months.
7. Your rights under GDPR
You have the right to:
- Access and obtain a copy of your data.
- Rectify inaccurate or incomplete data.
- Erase your data (“right to be forgotten”).
- Restrict or object to processing.
- Port your data to another service.
- Withdraw consent at any time (without affecting prior lawful use).
- Lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
Requests can be made via privacy@vibetracker.com.
8. Security
We implement appropriate technical and organisational measures to protect data against unauthorised access, loss, alteration or disclosure.
9. Cookies and tracking
Our website and app use cookies and similar technologies for functionality, analytics and marketing. See our Cookie Policy for details.
10. Children
Our Services are not directed to children under 16 in the Netherlands and EU. We do not knowingly collect data from them. If we learn we have collected data from a child under 16 without parental consent, we will delete it promptly.
11. Changes
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last updated” date.
12. Contact us
For questions or to exercise your rights:
VibeTracker B.V.
Bergseweg 24, 4921 PS Made, Netherlands
Email: hello@vibetracker.com